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Orders & Payments

Orders 

We are growing - Thank you for helping us.

We are an ONLINE STORE within the Health & Wellness sector (with the option to collect from our Smallholding (In Heidelberg, GP) OR Door-to-door courier at an additional cost). Free courier for all orders above R1000.00 (Up to 20kg), Standard Shipping Flat Rate of R125.00 (Less than 20kg), Above R1000.00 more than 20kg+ subject to a quotation (See our Delivery & Collection section below).

Currently, we are unfortunately not equipped with a warehouse / physical store (as yet) or to accommodate "walk in" customers (for now). Join us and please support us on our growing journey to fly ... to accommodate "walk in" customers is on our wishlist (Our next project currently in planning) ...

1. Look through our lovely product selection.
2. Choose your products of choice and add them to your order cart.
3. Send us your order to confirm our stock availability (Just in case a human error sneaked in!).
4. We will confirm and update you accordingly.
5. Upon receiving confirmation from us, Pay your order OR a minimum of 50% of your order total.
6. Your order will be processed & dispatched (if paid in full) OR you may then pay the remaining 50% before we dispatch/send your own courier OR you can come and collect your order and settle the remaining balance by means of CARD PAYMENT/s (Please see our payment, collection and appointment section).

7. Enjoy your healthy choices !


Order Anytime
* Of course you may order anytime you like. We will respond to you within the next 24-48 business hours (Mon-Fri). 
* If we have stock of your items, super great, then we can dispatch quickly.


Order ready:
If we have your items in stock your order will be processed & packed, ready for collection asap (collection upon arrangement only) OR will be send via courier asap, normally the same/next business day or as arranged. Under normal circumstances our Time Frame is Overnight - 7 Business Days.

You DO NOT pay upon check-out !
Bonus: You can order when you like and only pay upon receiving confirmation from us.

Delivery or Collection 

Toot Toot ... Yes, your order can be delivered straight to your door !
Under normal circumstances our Time Frame is Overnight - 7 Business Days.
Fees are as following:
- Standard Delivery: Flat Rate R125.00 (Up to 20kg)

- Free Delivery for all orders above R1000.00 (Up to 20kg. 20kg+ subject to quotation) 
- Pick-up:
No Charge - We will confirm when your order is ready, to make suitable collection arrangements.
- Arrange your own Courier: No charges from our side - We will confirm when your order is ready for you to make the necessary arrangements
- Local Delivery: Heidelberg, GP R30.00
- Local Delivery: Nigel, GP R50.00
- Custom Rate, Custom Quotation.
 ALL orders above 20kg: Showing as minimum R180.00 (at check-out) - To be confirmed. Subject to Courier Quotation., Based on Weight and Area (This can vary greatly for eg. Orders containing large volumes of flour/liquid products. Custom Delivery rate to be confirmed.
 

* All non-perishable products can be couriered. At this point in time unfortunately we do not courier any fresh produce (Still working on this option for you, for your convenience ... )

You are more than welcome to collect (processed & packed orders) from our Home Based Office in Heidelberg, Gauteng (400m to travel on a gravel road - Just off the R23 Benoni/Brakpan main road).
We live on a small plot (Smallholding) and currently only have a home based office. Located just 7km outside of the beautiful town Heidelberg on the far East Side of Gauteng. Conveniently located only 5 minutes from the N3 (Johannesburg-Durban Highway).


Appointments
Yip Yes !
* If you would like to collect your goodies kindly remember we need to confirm that your order has been processed and packed, ready for collection.
Also in the case where you would like to send your own courier.
Please DO NOT book your courier until you have received confirmation that your order is ready. REMEMBER to send us the waybill WELL IN TIME to attach to your order!
* Collection appointments can be arranged accordingly.

Payment Options

Various secure payment options for your convenience.

** Please remember your payment needs to reflect in our bank account before your order will be released / couriered.**
** We do not release goods on proof of payment !
However, please do send it through to us so we can start processing your order & to reserve your purchase (for 48 hours only).
** Please make sure your payment reflects soonest to avoid delays in dispatching / collecting your order.
** Your order will only be processed and seen as confirmed upon payment received and reflecting in our bank account (Min 50% of your invoice total).

** Your payment is only due upon receiving our email confirmation and our formal Quotation/Invoice.


EFT Payments:
Account Name: Dragonfly Organic Living Pty Ltd
Bank: Standard Bank
Account Type: Cheque Account
Account Number: 10148046213
Branch: Montana, Pretoria (Standard Bank Head Office)
EFT Branch code: 051001
Payment Reference: Your invoice number.

On-Site Card Payments:
For your convenience we have card facilities available on-site (To settle outstanding balances).

Yoco Card Link Payments:
We also offer the option of paying by card for your convenience via a secure payment link. Please request your purchase link if you prefer this option.

On-site Cash Payments:
Please refrain from using cash for payments. 

** Kindly adhere to these strict terms: **
! Strictly NO Cash Deposits ! Please do not make cash deposits. Bank fees will be charged additionally and will be added to your order. !

! Strictly NO EFT Payments ON-SITE (Our premises) upon collecting your order !

Remember:
Your invoice number upon making your payment.
! NO CASH DEPOSITS (Bank charges will be added to your order) !

Covid (Only applicable If and when announced & re-instated by our Government again)

* To keep ourselves and our loved ones safe, please remember you have to wear your mask if you would like to come and collect your order.
* Parents, Kiddos and Grandparents !
* Kindly adhere to Covid rules. Otherwise, Access will be denied !

Delivery & Collection

To Continue your shopping

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